Shipping policy

Last updated: 16 May 2026

1. Order Processing

All orders are processed after payment confirmation. As each print is produced to order, processing and production times may vary slightly depending on the product and destination.

Orders are processed on business days only (Monday to Friday, excluding public holidays).

2. Shipping Destinations

We currently ship to Denmark and selected countries within the European Union only.

Shipping availability may vary depending on the product type and destination. Customers can confirm availability during checkout.

3. Shipping Costs and Delivery Times

Shipping costs are calculated at checkout based on the delivery destination and selected product.

Shipping rates are as follows:

Denmark: €6.95
EU countries: €12.95

Orders over €120 may qualify for free shipping promotions.

Estimated delivery times, including production:

Denmark: approximately 5–10 business days
EU countries: approximately 7–14 business days

Delivery times are estimates only and may vary due to production demand, carrier delays, holidays, or customs/security inspections within the EU.

Express shipping is currently not available.

4. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email including tracking information, where available.

5. Lost or Damaged Orders

If your order arrives damaged or appears lost in transit, please contact us within 14 days of the expected delivery date at:

hello@photoprintsstorejm.com

Please include:

Your order number
A description of the issue
Photographs of the damaged package and product (if applicable)

We will work with our production and shipping partners to resolve the issue as quickly as possible.

6. Delays

While we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to factors outside our control, including carrier disruptions, weather conditions, or production delays.